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Jessy Lesley

Just do it

Technical Leader

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General Information

  • Address 34 Anywhere Road Coventry CV6 7RF
  • Slogan Just do it
  • Locations  Brisbane
  • Categories  ConsultantIT
  • Languages Arabic, Russian
  • Expected Job Level Intermediate
  • Please login with Employer account to view more fields.

Solution-oriented and hands-on technical utility player, centered in hardware and software testing with additional experience in upper level support in the start up environment. Focused on creating collaborative efforts between support and engineering teams to implement system or product level changes to benefit end users. Experienced in user behavior patterns and potentials areas of product misuse that lead to better testing practices and more complete coverage of edge case issues. Ability to learn quickly, often in high pressure situations, in order to fully understand a new product, platform or any mixture of the two. Proficiency in ZenDesk, JIRA, Confluence, CenterCode, TestRail, Slack and Google Docs.

Work Experience

02/2015 – 11/2015
Wink, Schenectady Tier 3 Support Representative

After joining the eero team, the challenges and daily requirements of my role were entirely based in testing the core operating system of eero's hardware products. In my day to day I primarily focus on:
Test case generation and management
Test plan execution (regression, smoke, exploratory feature)


11/2015 – 02/2017
Lily Robotics Technical Support Lead

Joining the Plume team shortly after their December 2016 launch meant my primary goal was to streamline the support and escalation process for both customer service and engineering teams. My responsibilities included:
Support training
Content generation (for internal and partner teams)
Creating QA cycles for production bugs
Monitoring NPS to drive development on new features
Tier 3 escalation support


02/2017 – 07/2017
Plume, Palo Alto Sr. Technical Support Lead

Joining the team prior to launch, it was my duty to plan and implement a support system ready to handle a brand new experience while testing the product for usability and performance. My focus then expanded to planning and executing on both an alpha and beta hardware testing program. The responsibilities of this role included:
Email support
Support process and strategies planning
Order management
Hardware test planning
User research
Anecdotal data analysis


08/2017 – Now
San Francisco Embedded Firmware QA Engineer (Contract)

This role had me at the intersection of our upstate support center and NYC based engineering team. The goal was to leverage the experience of real end users, and those who supported them, to generate quality improvements system-wide


Summary of Skills

NOSQL databases
65%
Knowledge of SDLC
75%
Oracle database
80%

AWARDS

Best personal year (2016 )

Provides senior level IT technical lead services and direction (which may include) software, middleware, and/or hardware projects (e.g., applications, networks, communications, and client server technologies) on a single platform. Provides technical expertise in systems, technical infrastructure, tools, modeling, external interfaces, and other areas. Completes complex development, design, implementation, architecture design specification, and maintenance activities


JOB COMPLETE

25
NY SERVICE NOW SENIOR TECHNICAL

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