Assistant Member Services Manager

Job Description

FUNCTIONAL OBJECTIVE: Achieve 5-star rating in customer care and facilities management while assisting to maintain cost efficiencies for operational budgets. Actively participate in staff retention and development. Achieve Company profit targets through innovative retail products and services.

REPORTS TO: Member Service Manager.

KEY RESPONSIBILITIES

Team Development
– Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff
– Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis
– Achieve minimal staffing targets and staff retention while maximizing productivity
– Manage succession planning and staff development programs
– Ensure team has active involvement in Daily Staff Line-up Program

Customer Service
– Drive customer service training and procedures, audit on a consistent basis
– Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner
– Spend a minimum of 2 hours at Reception Desk during peak hours – interact with members and guests; observe staff interaction
– Achieve Club efficiencies by proposing Policy and Procedural improvement
– Ensure procedures and systems are practiced within the scope/requirement of the Company
– Plan and execute Member Retention programs – eg Happiness Fund management

Benefits

Job Requirements

1. 3 plus years of business management experience in a service-oriented industry
2. Bachelors degree
3. English speaking is essential
4.  Good management and communication skill
5. Can work under high pressure
6.  Working hours: 3 shifts alternative (7AM-5PM, 11AM-8PM, 12PM-9PM)

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